The User Journey Becomes More Complex

26th March 2025 by Chris Brown

The traditional SEO playbook of optimising for direct Google searches is no longer sufficient in 2025. Today’s users weave through multiple platforms before reaching a conversion, which means the way we approach search optimisation has changed. Whilst Google remains crucial, users might first discover products on TikTok or Instagram, validate their choices through Reddit discussions, and only then turn to search engines for specific queries.

This change in behaviour demands a more sophisticated approach to SEO that acknowledges the interconnected nature of digital discovery. Here’s how to do it.

Multi-level structure with zigzag staircases and walkways, people walking in an open atrium.

Multi-Platform SEO Challenges

For SEOs, this more complex journey presents unique challenges in keyword research and content strategy. We now need to consider how users phrase their queries at different stages of their journey. For instance, initial discovery might involve broad, informational searches, whilst later stages could include specific product comparisons or technical specifications. This requires a more nuanced approach to keyword targeting and content creation that addresses various user intents across different platforms.

The rise of platform-specific search behaviours also means we must optimise content differently for various channels. Videos on TikTok might drive initial interest, leading to specific Google searches that we need to capture. Meanwhile, Reddit discussions increasingly appear in search results, making community engagement and forum optimisation increasingly important for overall SEO strategy.

Technical SEO in a Cross-Platform World

The technical aspects of SEO have become more complex with the need to ensure content is optimised for multiple platforms and devices. Schema markup needs to be more comprehensive to capture various touchpoints in the user journey. Mobile optimisation is no longer just about responsiveness—it’s about understanding how users switch between devices during their research phase and ensuring a seamless experience throughout.

Local SEO has also evolved, with users often researching online before making in-store visits. This requires careful attention to local search signals and ensuring consistency across all digital touchpoints, from Google Business Profile to social media presence.

Measuring Success and Attribution

Traditional metrics like keyword rankings, whilst still important, tell only part of the story. We need to track how users move between platforms and understand the role that organic search plays in the broader conversion journey. This might involve:

  • Implementing more sophisticated tracking systems that capture cross-platform user journeys
  • Developing custom attribution models that acknowledge the role of various channels in driving conversions
  • Creating more comprehensive reporting frameworks that show the interplay between SEO and other digital channels.

Future-Proofing SEO Strategies

In light of everything we have said above, SEO agencies need to adapt their approaches to stay ahead of the curve. As such, this means:

  • Developing expertise across multiple platforms whilst maintaining deep search engine knowledge
  • Building strategies that integrate with broader digital marketing efforts
  • Focusing on user intent and journey mapping rather than just keywords
  • Investing in tools and technologies that can track and analyse complex user journeys
  • Creating content that serves users across different platforms and stages of their journey.

Understanding and optimising for these complex user journeys isn’t just about improving rankings—it’s about ensuring visibility and relevance at every potential touchpoint. As search behaviour will no doubt continue to keep on changing, SEO agencies that can successfully navigate this complexity whilst delivering measurable results will be best positioned to succeed.

Let totalsurf Take Your SEO to the Next Level

Are you ready to take your local SEO to the next level? If you’re feeling overwhelmed or unsure where to begin, consider seeking help from a professional SEO agency like totalsurf that specialises in local search optimisation. With the right approach to local citations, you can put your business on the map – quite literally – and attract more local customers than ever before.

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