Business as Usual (COVID-19 / Coronavirus)

18th March 2020 by Chris Brown

We’re Carrying on as Normal

If the title wasn’t any indicator, the team here at totalsurf are keeping tabs on everything as usual, just in the comfort of our own homes!

We thought you all should know that business is operating as normal. So please don’t fret if you need to get hold of us, for any reason.

Given that we’re a cloud-based web development and SEO company, luckily for us, nothing much has changed on how we work. When we were in the office, we were already using shared tools for our keyword research and SEO audits. We still have access to everything now that the four of us are working remotely, that hasn’t changed!

The only real difference in working from home (however long that lasts) is that some of us are already feeling withdrawal symptoms from the mean bean coffee machine! It’s only been 24 hours!

And all this happened when Tom conveniently took two days’ holiday earlier this week! The cheek of it all!

On the grey morning of 18th March 2020, nothing was more apropos than when we all rocked up to our morning video meeting wearing grey hoodies. We shall be collectively known as the Grey Hoodie Gang!

Three men in hoodies on a video call; one participant has a "Day off!" beach background.

What it Means

In all seriousness, we are living in unprecedented times at the moment. It is a testing time for everybody, so we just want to reassure our valued clients of a few things.

  • We’re going to be operating as usual, as we would normally.
  • Our opening hours are still the same and you can still reach us by telephone (we can all answer calls remotely), email and our webform.
  • Communication is a big thing for us, and the team are keeping in touch with each other multiple times a day, via video conferencing, instant messages and emails. We’ll do our best to ensure everything that’s raised is addressed as quickly as it usually is.
  • The same will apply to any client queries. If you need to book in a call or a meeting, we can facilitate that in the usual way. Obviously in the interests of safety, these meetings won’t be face-to-face until it is deemed safe to do so.
  • We will aim to keep in regular contact with you, as and when you need us.
  • Our regular, scheduled site monitoring will still continue as normal.
  • Please report any issues you are facing to us as you would normally, we will deal with it as soon as we possibly can.

We understand how difficult a time this must be for all of you, so we want to make sure we can facilitate any issues where possible.

We all hope you stay safe out there, and make sure you wash your hands!

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